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For a traveller with reduced mobility, a senior, or a family, a hotel with no staff in Abidjan is a risky gamble. This article analyses the real dangers of automation and shows why a 24/7 human reception is a non-negotiable safety feature.
The promise of a 100% digital hotel in Abidjan is tempting, but what happens when the AC fails at 2 AM or you need an urgent taxi? We compare the dead-end of a chatbot with the efficiency of a 24/7 human reception.
